Returns & Exchanges

At Harvey's Brewery, we strive for every delivery to arrive in peak condition; however, due to the perishable nature of our products, returns are typically only accepted for damaged or incorrect items. Please contact our support team within 48 hours of delivery to initiate a resolution for any order discrepancies.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your beverage delivery.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging, broken bottles, or incorrect labels to help our quality control team assess the claim.

• 3.
  Verification Process

  Our team will review your submission within 2 business days to verify the fault and determine if a refund or replacement is appropriate.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement of your craft ales or issue a full refund to your original payment method.