Frequently Asked Questions
Everything you need to know about our fresh brews and delivery.
How do you ensure the beer stays fresh during shipping?
All our beers are stored in temperature-controlled warehouses and shipped in heavy-duty, reinforced cardboard packaging to prevent light exposure and breakage during transit.
Where do you deliver and how long does it take?
We currently ship nationwide. Orders are typically processed within 24 hours, and standard delivery arrives within 3 to 5 business days.
What is your return policy for damaged goods?
If your order arrives damaged or leaking, please take a photo and contact our support team within 48 hours. We will provide a full refund or send a replacement shipment immediately.
Are your beers suitable for vegans?
Most of our core range is vegan-friendly. However, certain seasonal stouts or traditional cask ales may use finings like isinglass. Please check the 'Ingredients' section on the specific product page for details.
Can I track my order once it has been dispatched?
Yes, once your order leaves our brewery, you will receive an email with a tracking link and a unique code to monitor your delivery progress in real-time.
Do I need to be home to sign for my delivery?
Since we are shipping alcoholic beverages, an adult over the age of 18 (or 21 depending on local laws) must be present to provide a signature and valid ID upon delivery.